FAQs

What services does Engender Equality offer to people affected by family violence?

Engender Equality:

  • provides free and confidential counselling
    • short or long-term
    • face-to-face, by phone and/or online using Skype
  • can advocate for you
  • can help you to get support from relevant agencies and services, if you need them
  • can attend meetings and appointments with you
  • hosts support groups (depending on demand)
  • maintains a library, including locally-sourced information and unique, world-class, evidence-based resources.

For more information about what we do, check out our services.

Engender Equality is not a crisis service and cannot provide crisis counselling or support. If you are at risk or in immediate danger, call 000.

Who can come to Engender Equality?

Engender Equality is an inclusive service – that is, it is a service for any person who is experiencing or has experienced family violence. This includes any form of abuse, such as verbal, emotional, psychological, financial, physical, social or spiritual abuse in an intimate or family relationship. Abuse can also take the form of coercive control, which includes a broad range of behaviours such as making unreasonable demands, monitoring time or activities, expecting very particular things and making the other person feel uncomfortable, inferior or as though they are being watched.

We also work with people who use abusive behaviour.

For more information about how you can access our service, visit our services page.

Is there a cost to use your service?

Engender Equality offers counselling free of charge. For detailed information about our counselling service, visit our counselling page.

We charge a fee to speak at events and to conduct education and training workshops. For more information, see our education and training page.

How do I contact Engender Equality?

You can:

  • call us:
    • south: (03) 6278 9090
    • north: 0428 162 216
    • northwest: 0428 057 415

If we’re not available, you can leave a confidential message and we will return your call as soon as we can.

You can also:

We operate during normal business hours. Our counsellors may be able to provide appointments outside normal business hours if you ask them.

If you need to talk outside of business hours, call:

  • the Family Violence Counselling and Support Service on 1800 608 122 (open 9am - midnight weekdays and 4pm - midnight weekends & public holidays)
  • 1800 RESPECT (open all hours)

Is there a waiting time to see a counsellor?

Our counselling services are in high demand but once you contact us, we aim to see you within three or four weeks.

I'm not sure whether I’m in a family violence situation, I just know that my relationship makes me feel bad a lot of the time. Can I still come and see you?

Yes. It is a good idea to check in. If we are not the right service, we will refer you to someone who can help.

My experience with family violence was a long time ago. Can I still come and see you?

Yes. Family violence can have long-term effects and ongoing impacts. You are welcome to get in touch.

I don’t identify as a cis female or male. Can I still come and see you?

We recognise that gender is not a binary category of sex differences and that gender presents itself in multiple states that can be fixed or fluid depending on the identity and physical characteristics of an individual. We provide counselling, support and advocacy to everyone.

What age groups does Engender Equality help?

Engender Equality can talk to people of all ages, although we may refer children to a specialist service. We can talk about the most appropriate service for you when you contact us.

Can people with physical disabilities access Engendering Equality?

Yes. We can:

  • arrange to meet at a private and accessible venue that works for both of us
  • connect by phone or online via Skype

What is Engender Equality's approach to counselling?

We understand everyone has different needs and circumstances. So, we offer information, support and advocacy to help empower you to be in control of your own life.

Our counsellors know that you are you are a capable, resourceful individual. They are trained to respectfully support and encourage you to:

  • set your own pace
  • make your own decisions
  • achieve your own goals

Do you keep my information private and confidential?

Engender Equality is committed to protecting your privacy and offering secure and confidential services. If it makes you feel safer, when you speak with us, you can use an alias (like a nickname or a name that’s not your real one). We encourage you to take whatever steps you need to, to feel safe and comfortable. To find out more, read our privacy policy.

What is your address?

For safety and privacy, we don’t advertise the location of our offices. When you make an appointment, we’ll let you know where to find us.

I missed my appointment, can I make another one?

If you can’t make it to your appointment, let us know as soon as you can, so someone else can have your time slot. If you miss your appointment, don’t worry, just give us a call and we’ll tee up a new time.